All Categories | Helpdesk - Sony LIV

All Categories

Account and Login issues View all

OTP not received
How do I login?
Facing Issue with to login via email
How do I login on TV?
How to change the Account Information

Sign in & Register View all

What is the URL of Sony LIV?
How can I sign in / register for LIV?
Will my account work outside my country?

Video Playback View all

I am facing video playback issues. What do I do?
How can I watch Sony LIV in 4K Ultra HD?
On what all devices can I watch in 4K Ultra HD?
How can I watch content in Dolby Vision or HDR?
How can I watch content in Dolby Atmos audio?

Download Offline View all

How can I watch videos without Internet?
How do I download content for offline viewing?
Where can I see my downloaded content?
How long will downloaded content be available?

Notifications View all

How can I enable or disable push notifications?

Subscription View all

What are the types of subscription available?
Where can I watch Sony sports live?
How should I renew my subscription?
How can I cancel my subscription?
Will I get a refund if I cancel my subscription?

My List View all

What is My List?
How can I add content to My List?
How can I remove content from My List?

Chromecast View all

Can I cast Sony LIV content on Chromecast?
Which casting devices are supported?
I cannot see my Chromecast device on tapping the c...
What to do if the cast icon is missing when you tr...
How to trouble shoot when Sony LIV is not working...

Platform Support View all

What are the minimum versions / device model suppo...
Why are Sony LIV app updates not available for Sam...

Buy a New Subscription View all

Subscription plans
How do I subscribe?
Payment options
Streaming outside India
Current offers

Sony LIV Content Queries View all

Unable to find content
New on Sony LIV
Objectionable ads
Missing episodes

App Related Issues View all

App crashes
App is slow/unresponsive
Unable to download App
Location change error
Download LIV on smart TV

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